ids388 Privacy Policy — How We Handle Your Personal Data

Introduction and Scope

ids388 is committed to handling personal data responsibly and in accordance with applicable privacy obligations. This Privacy Policy applies to all personal information processed in connection with the ids388 website, account services, sports betting markets, live casino products, promotional features, and customer support interactions.

By opening an ids388 account, providing information, or continuing to use the platform after this Policy is published, you acknowledge that you have read and understood how your personal data is collected and processed. If you do not accept this Policy, you must not register an account or continue using ids388.

This Policy may be updated periodically to reflect changes in services, data handling practices, or legal requirements. Material changes will be communicated through account notices or updated publication dates on this page. Continued use following an update constitutes acceptance of the revised terms.

Definitions

• Account data — information supplied during registration and subsequent account updates, including name, date of birth, contact details, and payment information.
• Transaction data — records of deposits, withdrawals, wagers, game participation, and payment method history.
• Technical data — device identifiers, IP addresses, browser type, operating system, session duration, and geolocation indicators.
• Communications data — messages, support tickets, live chat transcripts, and correspondence with ids388.
• Verification data — identity documents, proof of address, payment ownership evidence, and other documents submitted for know-your-customer purposes.
• Behavioural data — navigation patterns, game preferences, betting history, and responsible gambling interactions used to support account management.
• Data processor — a third party that processes personal data on behalf of ids388 under a contractual arrangement.

Information We Collect

ids388 collects personal information through registration forms, account updates, transaction activity, device and browser signals, identity verification submissions, support contacts, and in some circumstances from third-party sources such as payment processors, fraud-prevention services, and identity verification providers.

Specific categories of information collected may include full name, date of birth, residential address in Malaysia or elsewhere, email address, phone number, national identification details where required, payment instrument information such as bank accounts, FPX references, DuitNow registrations, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, or GrabPay identifiers, transaction records, device and network identifiers, IP addresses, and records of gaming activity.

ids388 does not intentionally collect personal information from individuals under the age of 21. If we become aware that account data belongs to a person below this age, the account will be reviewed and appropriate action taken.

How and Why We Use Personal Data

The table below summarises the primary purposes for which ids388 processes personal information and the corresponding lawful basis where applicable.

Cookies and Technical Tracking

ids388 uses cookies and similar tracking technologies to enable essential site functionality, maintain authenticated sessions, measure page performance, and support security operations. Certain cookies are technically necessary to operate the platform and cannot be disabled without affecting service availability.

Non-essential cookies, such as those used for analytics or optional personalisation, may require your consent where required by applicable law. Browser and device settings can be used to manage or delete cookies, though restricting certain cookies may affect how ids388 displays or functions for your account.

ids388 does not sell or exchange cookie data or detailed browsing profiles to unaffiliated third parties for independent commercial purposes.

Disclosure to Third Parties

ids388 may share personal data with third-party service providers acting as data processors under contractual obligations, including payment processing companies, identity verification and KYC providers, fraud prevention services, platform infrastructure suppliers, and responsible gambling tool providers. These parties process data only for the stated purposes and under data protection requirements consistent with this Policy.

ids388 may also disclose personal information where required by applicable law, regulatory authority, court order, or formal legal process. Where permitted and appropriate, ids388 will notify the affected player of such a disclosure requirement, except where notification is prohibited or would undermine the purpose of the legal process.

ids388 does not sell personal data to unaffiliated third parties for their own marketing or commercial purposes. Any transfer of player data in connection with a business sale, merger, or restructuring would be subject to equivalent data protection commitments.

International Data Transfers

Where personal data is transferred outside Malaysia in connection with platform operations, payment processing, or third-party service providers, ids388 takes reasonable steps to ensure that an adequate level of data protection is maintained. This may involve contractual safeguards, approved transfer mechanisms, or equivalent measures depending on the destination and applicable requirements.

Players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations across Malaysia can contact ids388 support to request further information about the safeguards applied to any such transfer.

Data Retention

ids388 retains personal data for as long as necessary to fulfil the purposes for which it was collected, maintain complete and accurate records of account activity, comply with applicable legal and regulatory retention obligations, resolve disputes, prevent fraud, and support responsible gambling obligations.

Transaction records, identity verification documents, and account history may be retained for defined minimum periods beyond account closure due to financial compliance and anti-money-laundering requirements. Behavioural and gaming data may be retained for responsible gambling review purposes even after activity ends.

When personal data is no longer required for any applicable purpose or legal obligation, ids388 will take reasonable steps to securely delete, anonymise, or aggregate it.

Security Measures

ids388 applies technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or disclosure. Measures in place include encryption of data in transit and at rest where appropriate, access controls limiting data visibility to authorised personnel, security monitoring and incident response procedures, and periodic review of data handling practices.

No online system can guarantee absolute security. You are responsible for keeping your ids388 account credentials confidential, using strong and unique passwords, and reporting suspected unauthorised account access to ids388 support promptly. Activity completed through valid credentials before a security report may be attributed to the account holder pending investigation.

Children and Age Eligibility

ids388 is strictly for adults aged 21 and above. The platform does not knowingly collect, process, or retain personal information from individuals below this age. Where ids388 has reasonable grounds to believe that an account holder is under 21, the account will be suspended, identity verification requested, and if confirmed, the account will be closed in accordance with the ids388 Terms & Conditions and responsible gambling obligations.

If a parent or guardian believes their child has provided information to ids388, they should contact support immediately using the details provided in the Contact section below.

User Rights

Subject to applicable law and verification of your identity, you may hold the following rights in respect of personal data that ids388 processes about you. ids388 will respond to valid requests within a reasonable period.

To exercise any of the above rights, contact ids388 customer support through the live chat on the platform or at the email address shown in Section 12. ids388 may need to verify your identity before processing a request and may ask for additional information where the nature of the request requires it.

Responsible Gambling and Privacy

ids388 processes certain behavioural and account data specifically to support responsible gambling controls. This includes monitoring for patterns that may indicate problematic gambling behaviour, managing self-exclusion instructions, enforcing deposit and loss limits, and ensuring that account restrictions are not circumvented. This processing is treated as a priority obligation that may override marketing or commercial preferences.

Information provided in connection with a responsible gambling request, including self-exclusion, cooling-off, or limit instructions, is handled with appropriate sensitivity. ids388 will not use this information for promotional targeting. For 21+ responsible gambling guidance, visit the ids388 Responsible Gambling page.

Changes to This Policy

ids388 may revise this Privacy Policy to reflect changes in data handling practices, applicable legal requirements, service developments, or platform features. The updated Policy will be published with a revised effective date. Where a change is material, ids388 will take reasonable steps to notify affected account holders.

Continued use of ids388 after a revised Policy has been published constitutes acceptance of the updated terms. Players who object to a material change should contact support or cease using the platform and request account closure in accordance with the ids388 Terms & Conditions.